Le pain Quotidien
Around the globe, Le Pain Quotidien is synonymous with warmth: communal tables, fresh pastries, and a sense of belonging in every city. As the brand adapted to a more digital world, it faced a challenge: how can we preserve our physical charm in a virtual space?
With us, Le Pain Quotidien found a digital partner to achieve exactly that. Together, we built a digital storefront, multiple tools and even the chief’s digital own AI twin: Alain.ai. From now on, Le Pain Quotidien has a digital presence as inviting as stepping into their restaurants.
6+
years
of continuous partnership
32
experts
dedicated and versatile in their skills
9
projects
completed across the full value chain
3
countries
visited to ensure cultural relevance
November Five’s dedication extends beyond deliverables. They’ve become a vital part of our team, really understanding our business and helping us adapt while staying true to our brand. For over six years, they’ve been a steady, reliable partner, confidently guiding us through challenges.
20
19
Weaving tradition with digital
When new owners took over, Le Pain Quotidien focused on keeping its original spirit. We started by diving into how they worked and understanding their day-to-day operations. Then we translated this into their digital tools. The first step was launching a new website that put the customer experience first. From then on, technology was used to support their identity, not redefine it.
20
From store-only to digital in five weeks
When COVID hit and Le Pain Quotidien had to close its stores, sales suddenly dropped to zero. In just five weeks, we helped them launch online ordering for all their locations. We worked closely with their teams to ensure the new system felt true to the brand’s identity.
21
One unified framework that works for all
As Le Pain Quotidien refined its e-commerce strategy, the focus shifted from more tools to better ways to use them. We simplified and optimized the existing ones, so everything felt aligned. We did this with minimal coding and maximal collaboration.
23
Introducing Alain.AI
At Le Pain Quotidien’s annual franchisee conference in Mexico, a keynote on AI turned into action. Instead of theorizing, we introduced Alain.AI, a practical idea shaped by diverse franchise contexts. This solution unified standards globally, ensuring consistent quality and efficiency, while bringing Le Pain Quotidien’s global family closer together.
24
Pairing technology with human insight
At the recent country meeting, it was clear Le Pain Quotidien’s digital transformation now mirrors their ambitions. Something we achieved by combining digital with human insights.
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To be added
It's about time: global website redesign
Digital CX
2024
It's about time: global website redesign
Digital CX
2024
Alain AI: Creating the ch(I)ef’s digital twin
AI
2024
Alain AI: Creating the ch(I)ef’s digital twin
AI
2024
From store_only to digital CX in five weeks
Digital CX
E-commerce
E-commerce
2020
From store_only to digital CX in five weeks
Digital CX
E-commerce
E-commerce
2020
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the projects
Jump to projects
It's about time: global website redesign
1
Shape over 35 years of history into a compelling story that resonates worldwide
2
build a unified system to efficiently manage 46 locales
3
Seamlessly integrated existing systems for maximum impact
4
measure brand awareness
Avec vous jusqu'au bout
1
Rapidly launch a brand-worthy e-commerce platform for over 40 stores to sustain revenue amid physical closures
2
Integrate multiple ordering and delivery platforms seamlessly to maintain operational efficiency
3
Avoid high fees from third-party services while taking ownership of valuable customer data
4
Elevate LE pain quotidien’s in-store success online to support growth and maintain the brand’s identity
