Pitfalls

01
Losing sight of the customer

It’s not only your employees that had to overcome digital challenges recently – your customers have also had to change habits and adapt. Reflect on what has changed for your audience, especially in terms of how they now use digital channels and tools.

02
Underestimating the impact of (new) digital tools on your employees

Introducing new internal tools is a great step, but proper onboarding is key to successful adoption. Make sure to follow up on actual usage and invest in peer-to-peer coaching from team members who are up to speed and who can act as ambassadors

03
Short-term thinking

Digital tools are not an end in themselves, but rather an enabler – they open the door to a new way of working. Explore how you can embrace this opportunity to enhance collaboration, knowledge sharing, and innovation in the long term

Opportunities

01
Accelerate your decision making with a war-room team

You’ve learned the hard way that split-second decision making is key to survival. Establish a war-room team that meets weekly to discuss key priorities and set goals. At the end of each week, evaluate progress and achievements, and set new goals.

02
Test and try digital products

Shift your focus from internal to external and get into the digital space. But move strategically – first, validate any assumptions about your digital product, then launch with a minimal set of features. You don’t want to launch something that nobody needs.

DISCOVER HOW WE CAN HELP YOU GROW YOUR BUSINESS

Schedule a call with our Director of Client Partnerships Justin to identify if we can help you address your digital needs and opportunities.

DISCOVER HOW WE CAN HELP YOU GROW YOUR BUSINESS

Schedule a call with our Director of Client Partnerships Justin to identify if we can help you address your digital needs and opportunities.

DISCOVER HOW WE CAN HELP YOU GROW YOUR BUSINESS

Schedule a call with our Director of Client Partnerships Justin to identify if we can help you address your digital needs and opportunities.

DISCOVER HOW WE CAN HELP YOU GROW YOUR BUSINESS

Schedule a call with our Director of Client Partnerships Justin to identify if we can help you address your digital needs and opportunities.