Keeping up with digital expectations has become more important than ever, with companies working hard to meet ever-evolving demands. But beyond satisfying their customers’ needs, successful companies also have to take their employees’ digital needs and expectations into consideration.
To ensure RGFB’s new digital platform would bring meaningful impact to freelancers and consultants, we needed to find out which aspects would make the biggest difference all round.
As in many companies, the admin challenges around timesheet management were a burden for everyone – for example, manually submitting timesheets and requesting holidays was time-consuming for workers, while missing data was an administrative nightmare for staff handling invoices.
By identifying and analysing the aspects that would most improve the experience and efficiency for all parties, we developed features such as one-click timesheet completion, in-app holiday requests, and simplified medical certificate submission.